troubleshooting

When you've got a problem that needs to be fixed someone will need to run through some troubleshooting steps to help identify the location or cause of the problem.

This can be your support colleagues or it can be you. Sometimes if you do some of your own troubleshooting you may be able to resolve the problem yourself and if if you can't resolve it yourself it may make it easier and quicker to someone else to help you resolve the issue.

how to troubleshoot

Troubleshooting can range from easy too hard.